Managed IT Support
IDT has delivered outstanding IT services to clients for nearly 25 years, helping to provide clarity on what is expected from Managed IT Service Providers in today's challenging times.
We have a combination of highly skilled engineers, accredited systems and a desire from our employees to carry out their work to exceptional standards and our fully managed IT service is also backed up by continual investment in our operations, training and infrastructure, keeping us ahead of the game.
We can provide a fully managed IT Outsource solution, or in some cases provide backup and support to existing in-house IT departments where additional skills or engineer resources are required on a specific project or a more permanent basis giving you flexibility on demand.
Customer Experience
Whether you prefer to pick up the phone and speak to us, email us, use an online portal, a mobile app, or a tablet, we can help. We make it easy for you to get any issues resolved as quickly as possible. Our Gold 5 Star Customer Thermometer Feedback tells us our customers think we are great!
Improving Productivity
Staff productivity is critical to any outsourcing IT contract, therefore minimising IT related interruptions is key no matter how minor these may be. For that reason, our state-of-the-art cloud-based infrastructure continually monitors your systems to assess the responsiveness of a device and either repairs this automatically or creates a ticket for one of our engineers to resolve. This pro-active monitoring further enhances your productivity and keeps you operational allowing you to focus on running your business.
Our numbers speak for themselves
500
security breaches prevented
2,000
hours ahead of targets
1,600
positive ratings
0.3
seconds - fastest resolution time
Key features and benefits of IDT Managed IT Services
24/7 Monitoring & Support
Our IT support services are available from standard Monday to Friday 9-5:30 through to full 24/7 business critical support either to provide assistance to your staff or respond to our automated IT system monitoring platform.
Asset Discover
Our Asset Discover system automatically scans managed networks, detecting and tracking every connected device. Authorised devices are kept safe and cyberattacks are prevented before they can be launched.
Endpoint Management
Our Endpoint Management systems allow us to manage maintenance, address security issues and rapidly resolve any issues for devices connected to your managed networks. Downtime is kept to an absolute minimum.
Patch Management
Keeping devices up to date with security updates is an essential task but can be time consuming. Patch Management allows us to take care of this for you, so you can rest assured that your devices are running with optimal security and performance.
Remote Monitoring
With Remote Monitoring, we can discover and solve security or performance issues in your managed networks before you even realise that a problem exists, keeping your business’ systems operating at peak efficiency and preventing downtime.
IT Automation
Our advanced automation routines can take care of routine tasks and resolve issues as soon as they are detected, saving you time and keeping your essential systems operating efficiently.
Proactive IT security deployment
Cybercrime and the decentralisation of IT means taking a more proactive approach towards your IT security. We deploy agents and software that constantly monitor your network devices and notify us of any suspicious activity within your organisation.
This allows us to implement remedial action if needed and avoids a costly event should a breach occur. Our disaster recovery solutions range from simply advising through to complete DR project planning and infrastructure to allow you to concentrate on running your business.
These are just a few of the proactive IT security measures we deploy to keep our clients safe.
Our friendly team is ready to help.
